Refund policy

At ChillWags, we want your dog to actually feel the difference. We stand behind every jar we make, and if it isn't right for your dog, we'll make it right. Please read this policy so you know exactly how our guarantee, refunds, and shipping work — no fine print, no surprises.

1. Our 90-Day Guarantee

We offer a 90-day satisfaction guarantee on every first order. ChillWags is built for consistent daily use, and most owners give it 2–4 weeks before they notice a real change — so we give you a full 90 days to decide. To request a refund, the following applies:

  • The request must be submitted within 90 days of your confirmed delivery date
  • Proof of purchase (order confirmation email or order number) must be provided
  • The guarantee covers your first order — one claim per customer, household, and shipping address
  • On bundle orders, we refund the opened jar in full; unopened jars may be returned for a separate refund

You do not need to ship the opened jar back. Your dog has been eating from it — we don't want it returned. Keep it or dispose of it. Once your refund is approved, the jar is yours.

2. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or isn't what you ordered, let us know within 7 calendar days of delivery. Email us at support@chillwags.com with:

  • Your order number
  • A short description of the issue
  • A photo of the jar and the box or mailer it arrived in

Once we've reviewed it, we'll offer one of the following at your choice: a free replacement shipped at no cost, or a full refund to your original payment method. You will not be asked to return anything.

3. Refund Process

Once your refund is approved, we'll email you to confirm. Refunds are processed to your original payment method within 5–10 business days. Please note:

  • Card refunds may take a few extra days to appear depending on your bank or card issuer
  • We do not issue cash refunds
  • Because we don't require returns on opened jars, there are no return shipping fees to worry about
  • Free gifts included with your order do not need to be returned

If you haven't seen your refund within 10 business days of approval, email us and we'll look into it right away.

4. Exchanges

We sell one product in a few bundle sizes, so we don't do direct exchanges. If you'd like a different bundle, just place a new order — and if you're within the 90-day window on your first order, our guarantee still applies to it.

5. What the Guarantee Doesn't Cover

The 90-day guarantee is meant for first-time buyers trying ChillWags in good faith. It does not cover:

  • Repeat or bulk orders placed after you've already tried the product
  • Additional claims from the same customer, household, or shipping address
  • Gift cards or store credit
  • Orders placed through third-party sellers (please contact them directly)
  • Requests made after the 90-day window has closed

6. How to Start a Refund

Email support@chillwags.com with your order number and the reason for your refund. So we can keep improving the product, we'll ask two quick questions: your dog's weight, and how long you used it. There's no form to fill out and no authorization to wait for — once we confirm, your refund is on its way. Our team will reply within 1–2 business days.

7. Shipping & Delivery Times

Orders are processed and shipped within 1–2 business days. Delivery typically takes 8–15 business days from the ship date. Shipping is free on every order. We'll send tracking as soon as your order is on its way, so you can follow it the whole way to your door.

8. Product Use & Safety

ChillWags Calming Chews are a health supplement for dogs and are not intended to diagnose, treat, cure, or prevent any disease. Give according to the serving guide on the jar, based on your dog's weight. If your dog is pregnant, nursing, has a known medical condition, or is taking any medication, consult your veterinarian before use. Discontinue use and contact your veterinarian if you notice any adverse reaction.

9. Contact

For any questions about our guarantee, refunds, or shipping, reach us at:
Email: support@chillwags.com
Response Time: Within 1–2 business days, Monday to Friday, 9:00 AM – 5:00 PM (EST)